Customer Service


We’re at your service. Our goal is to provide you with reliable, quality transportation and a speedy, effective response if we don’t meet your expectations.

If you have a bright idea, complaint, or commendation, we would like to know. To send a customer service request directly from our website, you may click the “Contact Form” button below. Your personal advocate will carefully research your request and respond within 30 days (often much sooner).

To view the status of a previously submitted item, please go to our submission status page.

If you prefer to communicate through e-mail, send email to:

You may find the answers you need by visiting our FAQ Page. Please take a moment to review our passenger policies by clicking the button below. If you prefer to send us postal mail, our mailing address is:

Paratransit, Inc.
P. O. Box 231100
Sacramento, CA 95823

We look forward to serving you.

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